How Nuvia Complaints Are Addressed
With hundreds of patients going through the process every day and over 70,000 five-star reviews, Nuvia has clearly made a real difference in a lot of people's lives across the country. But no provider — no matter how good — doesn’t get the occasional complaint from time to time.
What matters more than whether complaints exist is how they're handled. Anyone can have a bad day or a difficult case. What separates a provider worth trusting from one that isn't is what happens next — whether concerns are taken seriously, addressed directly, and used to make the experience better for the next patient.
Here are some Nuvia complaints that come up, why they happen, and what Nuvia does to make them right.
Table of Contents
Complaint: The consultation wasn’t exactly what people pictured
One theme in negative reviews is that the initial consultation doesn’t always feel like a typical dentist visit. Patients describe an emphasis being on financing options and payment plans.
The truth is, cost and financing is a big part of the initial visit - and that’s by design. Both clinical candidacy and affordability are part of the picture. Patients also tend to have a lot of questions about cost so Nuvia ensures that adequate time is set aside for that discussion. Our team wants to make sure you have a clear picture of what getting a new smile will actually look like for you- beyond just the treatment itself.
Patients who feel ready to make a decision may also get the chance to take next steps and design their smile in the same appointment. That being said, no patient is ever forced to make a decision right then and there. A new smile is a life-changing thing and it’s perfectly natural to want to take your time with the decision making.
Unfortunately, when the financing or next steps conversation dominates, patients who came in expecting a clinical focus and an extensive conversation with the doctor may leave feeling like they just made a purchase rather than had a dental visit.
Coming in with the right expectation helps. The consultation is part clinical screening, part financial planning. The doctor and the sales conversation are both present.
→ What the Nuvia Consultation Actually Looks Like
Complaint: Patients make the trip only to get disqualified fast
Among the more frustrating complaints: patients who drove hours for a consultation, provided their medical history over the phone beforehand, and were then told within minutes that they weren't a candidate.
The phone screening process is meant to filter out clear disqualifiers, but there are things it can't fully assess — certain combinations of medications, the extent of bone loss, or health conditions that only become disqualifying once a complete picture is available. That's a real limitation, not an excuse.
If you're considering traveling for a consultation, be sure to ask questions. Ask directly what conditions would prevent you from being a candidate and go through your health history in as much detail as possible before making the trip.
→ Why Patients Get Disqualified at Consultation and What to Ask Beforehand
Complaint: No doctor at the initial consultation
A doctor is part of every Nuvia case — CT scans are always reviewed clinically, and most patients do meet with a doctor during their consultation visit. Where this complaint tends to come from is the pacing of that interaction.
The consultation covers a lot of ground: imaging, eligibility, financial planning, and clinical review. For some patients, the time spent directly with the doctor feels shorter than they expected, especially compared to the time spent with a smile consultant.
The consultation is structured to establish candidacy and cost first, with deeper clinical conversations happening further into the process. If you have specific medical questions you want to bring to a doctor before making a decision, come prepared with them written down — and don't hesitate to ask for that time specifically when you schedule.
→ Understanding Who You'll Meet at Each Stage of the Nuvia Process
Complaint: Post-surgery pain, swelling, numbness, or breakage
Dental implant surgery is major surgery. Swelling, bruising, soreness, and temporary numbness are all within the normal range of recovery, but patients who don’t expect these parts of recovery could feel blindsided.
Rarely, issues with the new set of teeth also appear in complaints — adjustments needed, discomfort with fit, and occasionally breakage. These are uncommon but not unheard of. In each of these instances, Nuvia works with patients to make sure they are happy with their new smile and that their teeth fit and feel comfortable.
The divide between patients who felt well-supported through the healing phase and those who didn't usually comes down to how clearly expectations were set before surgery. Specific, realistic preparation tends to result in much more manageable recovery experiences.
For a detailed breakdown of what to expect after surgery and during healing, read here.
Complaint: Not enough follow-up or guidance after surgery
Getting permanent teeth in 24 hours is a fast-moving process but it’s sometimes in the recovery and healing stage that some patients feel the experience loses momentum. Once you're home, questions that you may not have had right after surgery can start to come up: what can I eat, is this swelling normal, how do I clean these?
That's completely natural. Not every question surfaces right after surgery — some take a day or two to come up. What's worth knowing is that Nuvia's team remains available after you leave the office. If a question comes up later that wasn’t covered as you were discharged, reaching out is always an option, your team is always there to hear you and support you.
For a full breakdown of what recovery looks like and how to stay connected through it, read more below:
Nuvia Takes Feedback and Complaints Seriously
The complaints that come up most often at Nuvia aren't primarily about implant failures, or even dissatisfaction with the new smile — they're usually about the gap between what patients expected and what they actually experienced. Expectation mismatches are fixable, which is why they're worth naming clearly and creating the guides linked on this page.
If you're still in the research phase, the individual pages linked above go deeper on each complaint. They're designed to give you the specific information you need to walk into this process — or away from it — with the right details and expectations.
Real People, Real Results
Don't just take our word for it. See what our patients have to say about their life-changing transformations.
See If You May Be a Candidate with the 60-Second Quiz
See The Difference For Yourself
Real patient transformations achieved in just one day with Nuvia's revolutionary technology.
NUVIA HAS BEEN FEATURED ON:
Nuvia Named 2024, 2025, & 2026 Top Dental Implant Company of the Year
After reviewing top dental implant companies in the country, the Healthcare Business Review names Nuvia 2024, 2025 & 2026 Dental Implant Restoration Company for three consecutive years for its innovative permanent teeth in 24 hour process. Find out what is shared by the best dental implant companies here.
Nuvia Dental Implant Centers are locally owned and operated by licensed dental practitioners. These locally owned and operated practices are part of a professional network of dental implant centers operated by prosthodontists, oral surgeons, and restorative dentists. Each Nuvia Dental Implant Center has a business affiliation with Nuvia MSO, LLC, a Dental Support Organization that provides non-clinical support to each center. *Nuvia Dental Implant Centers are able to provide patients with a bridge made with an FDA approved permanent material, zirconia, in 24-hours. No temporary denture. Not all those who come in for a consultation are medically cleared to receive permanent zirconia teeth in 24-hours. Follow up appointments are required to confirm implant integration and make adjustments if necessary. Results may vary in individual cases. Patients represented in videos are actual NUVIA patient(s) and may have been compensated for their time in telling their story.
Licensed in "Management Services For Dental Company" license number: 5509C. Dr. Preston Hansen | license number: 9924
*While soft foods immediately after surgery are generally approved by our clinical team, the local surgeon reserves the right to give individual instruction on dental implant aftercare according to the specific circumstances applicable to each case.
*To hear patient's speech after prosthetic placement please search Nuvia dental implant center on YouTube and watch patient stories. Individual results may vary